Shemax Warranty & Service

Official Manufacturer Support — Direct from Shemax

When you invest in Shemax, you are investing in the longevity of your career. As the official manufacturer, we provide direct technical support for all our US clients. No third parties, no middlemen — just expert care straight from the source.

1. Comprehensive 12-Month Warranty

Every Shemax electronic device is backed by a 12-month official manufacturer warranty.

  • During Warranty: We cover all defects in materials or workmanship.

  • Post-Warranty: We offer professional out-of-warranty repairs at our dedicated service center using genuine spare parts.

2. Official US Service Center

Our specialized service center ensures your equipment stays in peak performing condition. We provide:

  • Priority Repairs: To minimize your salon’s downtime.

  • Genuine Parts: Only original Shemax components are used.

  • Expert Support: Direct access to factory-trained technicians.

  • 24/7 Consultation: Email support is available anytime at info@shemaxusa.com

3. How to Request Service

To initiate a warranty claim or repair, please have the following ready:

  • Serial Number: Found on the bottom or back of your device (photo and text).

  • Proof of Purchase: Your original invoice or order number.

  • Complete Unit: The device must be returned with its original power supply for testing.

4. Coverage Terms

The warranty is valid if:

  • The device has been operated strictly according to the user manual.

  • The unit shows no signs of mechanical impact or accidental damage.

  • No unauthorized repairs or modifications have been attempted.

The warranty does not cover:

  • Damage caused by disassembly or third-party repair attempts.

  • Internal damage from liquids, excessive dust accumulation, or foreign objects.

  • Damage sustained during transit via external shipping carriers.

  • Issues caused by power surges or improper electrical supply.

5. Shipping Policy

  • To Service Center: Shipping costs for units sent for inspection or repair are the responsibility of the customer.

  • Return Shipping: For all valid warranty repairs, Shemax covers the return shipping to you.

Contact Support & Repair Service info@shemaxusa.com

We are always in touch. At Shemax, no technician is ever left to solve a technical problem alone.